Terms & Conditions

At Ranntastic our Terms and Conditions aim to present a fair sustainable structure to all. We are committed to the safety of all persons who attend our lessons and to delivering the highest standard of service.

Participating in a Ranntastic class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Ranntastic.

Payment Methods

Payment is through our online booking system.

Confirmation of place

If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment.

An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.

Refunds

A course, event or class may be cancelled, provided you inform Ranntastic in writing no later than 7 days prior to the course commencing. Please note there may be an administration charge of up to one class for any changes made. You may offer your place to a friend as a gift, provided you inform your Class Leader. Thank you for your understanding and co-operation.

Holidays and sickness policy

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service. You may offer your place to a friend who also has a baby to a session if you know you are unable to attend. You would need to inform your Class Leader in this instance.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The Class Leader cannot be held responsible for a child at any time.

Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable, then the company reserves the rights to withdraw the provision of classes to the client.

Renewals

No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note, however that places remain on a first come first served basis.

Cancellation of Classes policy

Ranntastic will endeavour to run classes during bad weather e.g. snowy conditions. However, should we need to cancel due to safety concerns, parents will be notified/contacted via email/phone and we will also update our facebook page/groups and instagtam. Please make sure to keep your contact information up to date. In such cases no refund or replacement class will be offered.o

If a class leader is unwell or unable to teach a class an additional class will be offered or refund against a future term's fees. Regrettably we cannot automatically offer cash refunds.

Should your venue have to close due to regional restrictions or lockdowns then classes will move to online classes.

Illness

Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.

Please keep your child at home if he/she or you:

Has had an upset stomach or diarrhoea in the previous 48 hours

Has symptoms of a possible communicable diseases such as:

Measles

Chicken pox

German measles

Whooping cough

Impetigo

Scarlett fever

Hand, foot and mouth disease

Norovirus

Covid-19

We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a child, to the session. You would need to inform your Class Leader in this instance.

Commitment to Equal Opportunities

Ranntastic has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

The personal information that Ranntastic posesses on you will be kept safe in accordance with the Data Protection Act 1998. Information will not be passed onto a third party.

Videos, photographs and confidentiality

We love you taking pictures or videos of your children during the course provided it doesn't interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.

In addition if the Class Leader may also take photos in class for promotional reasons but will adhere to the permissions granted on the booking system with regards to this.

Protection of property

Please note that your property left in prams or bags is your responsibility and Ranntastic cannot take any responsibility for the safeguarding of these items.

Health & Safety and Hygiene Policies

Ranntastic follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Risk Assessments are also in place for your safety.

Changes to Terms and Conditions

From time to time Ranntastic updates these T&Cs. We will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Ranntastic to treat this agreement with you as being updated with the changes. Full T&C's available on request